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Charlyn

Libao, RN

Medical virtual assistant

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About Me

Hello! I'm a licensed nurse with experience working in the BPO healthcare industry and medical virtual assistance, I bring a comprehensive skill set to any healthcare setting. My diverse experience combined with my strong communication skills and proficiency in various administrative tasks make me an ideal candidate for roles that require versatility and adaptability within the healthcare industry. I am well-equipped to handle a wide range of responsibilities.

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How I Can Benefit You

I specialize in managing patient records, appointment scheduling, and healthcare administrative tasks with meticulous attention to detail. I'm also well-versed in Electronic Health Records (EHR) systems and adept at navigating modern healthcare technology. My extensive knowledge of medical terminology, insurance procedures, and commitment to HIPAA compliance ensures that I provide top-notch support to both patients and healthcare providers.

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Services Offered


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EMR Management

Enter and update patient information in the Electronic Medical Records (EMR) system.

Insurance Verification

Verify patient insurance details, ensuring accurate billing and reimbursement.

Claims Management

Create reports listing all claims and monitor claim statuses, identifying whether they were approved or denied. Also rectify error claims to ensure proper processing.


Prior Authorizations

Handle prior authorization requests.

Medical Transcription

Transcribe medical reports, patient notes, and other relevant documents.

Triage

Assess patient symptoms and determine appropriate medical care over the phone, ensuring timely and effective healthcare support.

Correspondence Handling

Manage and respond to various forms of correspondence, ensuring timely and accurate communication.

Appointment Scheduling

Manage and schedule patient appointments.

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EDUCATION

OUR LADY OF FATIMA UNIVERSITY

Bachelor of Science in Nursing

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Nursing Internship Summary


  • Armed Forces of the Philippines Medical Center

Operating Room, Surgical Intensive Care Unit, Orthopedic Ward, Oncology Ward

  • Valenzuela Medical Center

Emergency Room, OB Ward, Intensive Care Unit, Neonatal Intensive Care Unit, Medicine Ward

  • Dr. Jose Fabella Memorial Hospital

OB Ward

  • Quirino Memorial Medical Center

Pedia Ward

  • San Lazaro Hospital

Communicable Disease Nursing

  • Jose Reyes Memorial Medical Center

Emergency Room, Medicine Ward

  • National Center for Mental Health

Psychiatric Nursing

  • Philippine Red Cross

Emergency Nursing, Disaster Nursing

  • Emmaus House of Aposolate

Geriatric Nursing

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Board Rating

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  • Medical Virtual Assistant

October 2021 - February 2022

NYTW Clinic

  • Medical Receptionist

January 2022 - October 2023

CQC Health Inc.

  • Medical Virtual Assistant

July 2022 - November 2023

Audiology Island

Employment History

  • Insurance Verification Specialist

March 2019 - September 2019

Optum Global Solutions | UMR Account

  • Prior Authorization Coordinator

September 2019 - December 2020

Teletech | OptumRX Account

  • Medical Administrative Specialist

November 2020 - September 2021

Stewart Medical Group

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MY CERTIFICATES

HIPAA Certificate

Medical Virtual Assistant Training Course

Telemedicine Practice Course

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MY CERTIFICATES

Medical Billing & Credentialing

Certified Pharmacy Benefit Management Technician

Basic Life Support

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OTHER COURSES TAKEN

Executive Virtual Assistant Course

Social Media Management & Marketing

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Some of the tasks I did:

Tracking Claims Status

Tracking Prior Auth Status

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Insurance

Verification

Letter of Medical Necessity for Prior Auth

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DME Form for prior auth

Work With Me

Phone

+63 927 230 1507

Email

charlynlibao@gmail.com

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